Patient Experience Representative I - Weymouth (onsite)
78418BR
Ambulatory Services- Weymouth
Job Posting Description
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal)
100% onsite at Weymouth location. Schedule is 8:30am - 5pm Monday through Friday.
This Patient Experience Representative is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Status
Full-Time
Regular, Temporary, Per Diem
Regular
Standard Hours per Week
40
Office/Site Location
Weymouth
Job Posting Category
Administration
Remote Eligibility
Part Remote/Hybrid